Return & Refund Policy
- Free Shipping & Secure Checkout
- US Delivery Time: 1 - 3 Weeks
- International Delivery Time: 2 - 4 Weeks
Not in love with your new purchase? Please contact our customer service team at firstname.lastname@example.org, we’d be more than happy to help you sort your issue out and find the best solution for you!
Order Modifications or Cancellation
Ensure Customer On-Time Delivery. After your order has been placed, you have 4 hours to contact our customer service and request order modifications or a cancellation. After 4 hours, your order has already been placed in production and can no longer be modified. Any request to cancel or change products will not take effect after the time period this.
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality or the damaged area of the item. Please contact us at customer service and one of our helpful support staff will organize a reorder or a refund for you!
Order not received
If your item has not arrived within
- 40 days
after having ordered, contact us at customer service for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Note: If you are outside of US, shipping time might take more time, depend on your location
Service & Feedback
Do not hesitate to contact us any time before and after your purchase. We are committed to your 100% customer satisfaction.
We back our commitment with super service, 100% full money back and a customer satisfaction guarantee.
If you satisfied with our product and service, we sincerely hope that you can leave us a positive feedback.
We will try our best to solve the problems in your favor. Your satisfaction is very very important to us and we value your business. We highly estimate all our customers!